Application of Quality Management System of IT services in business organizations is no longer paramount but a matter of survival, growth and development of a company. Implementation of standards in daily operations is especially important in the IT industry because it sends a clear message to business partners and customers.
With the adoption of this business principle, company confirms its work on improving the quality of services and thus it minimizes the vulnerability of its information system as the foundation of business data and information. Holding the partner statuses with leading global ICT manufacturers and certification of company according to ISO quality standards allow business operation in accordance with international and local standards, which gives users the widest range of services and business security.
- ISO 9001
- ISO/IEC 20000-1
- ISO/IEC 27001
ISO 9001 is an internationally recognized standard for quality management. Today, the standard ISO 9001 is used worldwide and applies to all types of productive, service and administrative organization, regardless of their size and type of activity.
Certification based on ISO 9001 confirms that STORM Computers ensures customers and business partners the quality of the established system of internal and external quality management and high standards in the design, implementation, monitoring and delivering its products and services.
ISO/IEC 20000-1 is the first global standard for companies that provide services related to information technologies, and provides a system whose focus is on quality service. This international standard of the highest quality is the measure of all the processes that control the lifecycle of IT services from production to application of technology to final users.
STORM Computers is the first certified IT company in the Republic of Croatia and the region that has become the holder of ISO/IEC 20000-1 standards, that provide customers and business partners with complete operations in line with internationally accepted practices in the delivery of IT products and services.
ISO/IEC 27001 is the leading international standard for implementation of information security management system. The standard doesn't describe only the protection in the field of information technology, but also, integrates other aspects of security such as physical, technical security, etc.
STORM Computers, by the implementation of ISO/IEC 27001 standard, has provided protection for their information using standards and controls that are accepted in most reference business systems. This represents a major step forward for the company competitiveness because except company STORM Computers there are only a couple of Croatian IT companies who are holders of this standard. As it represents a framework for information security risk management, from the company it requires a systematic work, serious preparation and adjustment. Implementation of this standard represents a continuous process which requires work on regularly system monitoring and improving.
Information Technology Infrastructure Library (ITIL) represents a set of tools and methodologies that assist in the management and development of IT services within the organization. Since its inception in the 1980's till today, ITIL has become a world recognized industry standard of best practices for managing IT services. In short, ITIL integrates processes and functions within IT to ensure quality service delivery. The ITIL service is not limited to the specific technology services segment, but to all components which are integrated into a single control system. Benefits of ITIL in the daily management of IT processes are numerous. Apart from better alignment of IT with overall business needs and for better use of IT infrastructure, better organization of business, brings greater satisfaction from costumers and improved overall image of an organization. ITIL also standardizes IT processes, documents and work instructions, creating a unified management system.
As best practices for managing IT, ITIL is used as the basis for certification of the STORM Computers on internationally recognized certificate in IT Service Management - BS15000 and ISO 20000-1 standard.